ICON Business Solutions, LLC.
ICON is focused on next generation CRM solutions and delivery of strategic consulting, systems integration and managed services to help you leverage all of your technology investments. Our proven approach and unique perspective delivers rapid results, and has made ICON a thought leader that understands critical market trends, and how to apply emerging best practices. Our consultants are knowledgeable, dedicated professionals who are thought leaders in their areas of expertise.
Our years of experience helping enterprises leverage their corporate know-how has given us a strong belief that knowledge management (KM) remains a key foundation for integrating and coordinating online and offline sales and service channels. And with the growth of self-service and emerging Web 2.0 models, the potential to deliver solutions that meet the needs of the business and its customers can be achieved at a fraction of the cost of traditional CRM approaches.
ICON consultants have deep call center, IT, and strategic planning experience gained from industry leaders such as Sprint / Nextel, Verizon Wireless, Cummins, Thomson Reuters, and IBM. We are pragmatically grounded in technology, change management, and business process improvement.
Areas of Focus
- Medium Businesses
- Enterprise Businesses
- Public Sector
- High Tech
- Healthcare
- Communications
- Private Sector
- Government
Services Offered
- Knowledge Management Optimization
- Feedback Management
- Multi-channel Optimization
- Custome Service Expertise
- Web Self-Service/Communities
- Strategy
- Implementation
- Transformation and Managed Services